Terms of Sales

General Conditions of Sale


The general conditions are intended to define the terms of sale between the YouBoutique Online seller and the buyer, from the placing of the order to the after-sales services, including payment and delivery. All orders made on the site are subject to all of these general conditions of sale. The YouBoutique Online Company reserves the right to adapt or modify these General Conditions of Sale at any time, the version of the general conditions of sale applicable to any transaction being that appearing online on the site https://youboutiqueonline . com. at the time of the order.


YouBoutique Online is the owner and publisher of the youboutiqueonline website. com (hereinafter the “Site”). The site is hosted by Shopify Inc, whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada.


The customer declares to be a natural person, at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to carry out an order on the site. When registering the customer's personal data, the latter must ensure the accuracy and completeness of the mandatory data he provides. In the event of an error in the wording of the recipient's contact details, the YouBoutique Online Company cannot be held responsible for the impossibility of delivering the product.


The products offered for sale are those described on the site. The YouBoutique Online Company takes the greatest care in the presentation and description of these products to best satisfy the customer's information. The characteristics appearing on the descriptive sheets of the products offered by YouBoutique Online are established from the data provided by the suppliers, subject to the validity of the information. YouBoutique Online is committed to providing the most faithful shots possible, but these cannot ensure perfect conformity with the product. The photographs have an exclusively indicative value. In the spirit of the perfectibility of the site, YouBoutique Online encourages members to report any erroneous information that may appear on a product sheet. In any case, in the event of non-compliance of the product delivered with its description on the site, the customer may either exercise his right of withdrawal or implement the YouBoutique Online Company's guarantee of conformity, which will proceed , if applicable, either to the exchange or to the reimbursement of the price (in whole or in part) possibly invoiced online on the youboutiqueonline site. com when ordering.


The prices of the products are indicated in euros, all taxes included for metropolitan France. The prices displayed take into account any reductions or commercial discounts. For any delivery outside the EU, customs taxes and formalities are, unless otherwise indicated, the sole responsibility of the customer, who undertakes to check the possibility of exporting the products to the country of delivery. Sales in the overseas departments as well as abroad are subject to VAT and customs duties. The prices do not include participation in shipping and delivery costs, as well as the additional options to which the buyer may subscribe in addition to the order. Of course, the summary of the order before payment includes any additional cost for reminder. The YouBoutique Online Company reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of registration of the order, subject to availability. A price cannot be modified once the buyer's order has been validated.


The order taking on the site is subject to compliance with the procedure set up by the YouBoutique Online Company, embodied by a succession of different steps that the customer must imperative to follow to validate your order. The customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct any errors, before confirming it to express his acceptance. By validating the order, the customer declares to have read and accepted these General Conditions of Sale. Any order implies acceptance of the prices and descriptions of the products available for sale. The YouBoutique Online Company undertakes to accept orders made via the Internet under the terms of these General Terms and Conditions of Sale and within the limits of available stocks. Despite all the precautions implemented, a product ordered and purchased could be unavailable. In the event of unavailability of a product ordered before the end of its shipment, YouBoutique Online informs the buyer by email, within a maximum of one week, under what period this product could to be delivered. In any case, the delivery of a product cannot exceed twenty-five days, subject to full payment of the price. In the event of permanent unavailability, in accordance with the provisions of article L121. 20. 3 of the Consumer Code, YouBoutique Online undertakes to reimburse the product in full, by automatic transfer to the account with which the buyer paid for his order, as soon as possible, at the latest within thirty days from the date of payment of the order. An email will be sent to the buyer to inform him that his card has been credited and that his purchase is now refunded. Any order will only be considered after receipt of payment and will be confirmed by YouBoutique Online by email. In certain cases, in particular non-payment, incorrect address or other problem on the buyer's account, for non-compliant or doubtful orders, as well as those from a customer with whom there is any dispute, the YouBoutique Online Company reserves the right to block the purchaser's order until the problem is resolved. In general, there is an express agreement between the buyer and youboutiqueonline. com that e-mails will prevail between them as well as the automatic registration systems used, in particular as to the nature and date of the order. Any modification of the order requested by the buyer can only be taken into consideration if it has reached YouBoutique Online by e-mail before the generation of the dispatch note.


Payment for products purchased from YouBoutique Online via the youboutiqueonline site. com is required in full at time of order. Payments are made by credit card through the secure payment module integrated into the site, by a banking establishment. An invoice will be established by the YouBoutique Online Company and made available to the customer for printing.


The shipping time for orders is 1 to 3 working days after receipt of payment. The delivery time is then 6 to 14 working days. Non-working days include Saturdays, Sundays and public holidays, as well as days when road transport is prohibited. These deadlines are indicated in the order confirmation that the buyer will receive by email. YouBoutique Online undertakes to make every effort to deliver the products ordered as soon as possible. The average times communicated vary according to the availability of the goods and remain indicative. The delivery time is taken into account from the delivery of the package of products to La Poste. Delivery is made to the delivery address indicated by the customer, it being specified that this must be:
– the residential address of the customer or any other natural person of his choice.
In the event of absence, the recipient is notified by delivery notice.

The information given by the buyer, when taking the order, commits the latter: in the event of an error in the wording of the recipient's contact details, the YouBoutique Online Company cannot be held responsible for the inability to deliver the product. Any delays cannot under any circumstances give rise to a refund. The buyer is required to refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged. In the event of loss or damage, the buyer must issue precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or its employees. The buyer must then send the carrier a registered letter containing the reservations, within 3 days of delivery. The goods accepted without reservations by the recipient at the time of delivery and/or in the absence of mail sent to the carrier within 3 days, are deemed to have arrived in good condition and in their entirety (number of pieces, identity with respect to the order, etc ). No claim can be supported by the YouBoutique Online Company and its liability cannot be engaged. In the event of non-receipt, please contact us by e-mail at our Customer Service. An investigation will then be opened which will take several days (approximately 3 to 4 weeks). During this period, no refund or return can be made. If, at the end of the investigation, the package has not been found, we will send you a replacement product at our expense. If, due to a lack of details on your address, the Post Office cannot find your address and the package returns to us, the YouBoutique Online Company cannot be held responsible and the costs of a new shipment will be your responsibility. In the event of receipt of a clearly damaged package (already opened, missing products, etc.), the Customer must absolutely open the package in the presence of a La Poste employee in order to have the damage observed, if necessary: ​​the director of the post office must then draw up a spoliation report with the opening of an investigation, specifying "parcel refused: goods damaged during transport". Upon receipt of the investigation result (about 3 to 4 weeks), if it concludes that the package was indeed damaged during transport, we will send you the same item free of charge. Please note: if the Customer opens the package alone (without the presence of a La Poste employee), the spoliation insurance will be automatically rejected by the postal services, no exchange or refund can then be considered. The YouBoutique Online Company is not responsible for these instructions, which are simply the application of the general conditions of sale of the post office and transport services.


Pursuant to the provisions of article L. 121-20 of the Consumer Code, the buyer has a period of fourteen days (14 days) from the delivery of his order, to return the delivered item in order to exchange or refund without penalty with the exception of the return costs which remain at his expense. The YouBoutique Online Company will reimburse the customer for any sums already paid, less any shipping costs, subject to compliance with the conditions mentioned above. Refunds for products will be made by the YouBoutique Online Company within a maximum period of 30 days after receipt by it of said products. The refund will be made using the same method of payment used by the customer at the time of his order or by the delivery of a voucher.

Note: For hygiene reasons, underwear, make-up, shaving, hair accessories, unsealed covers, soldés or already used products etc cannot be returned or exchanged.


The creation of a customer account on the youboutiqueonline website. com requires from the buyer the communication of a certain number of personal data concerning him. These data necessary for the processing of the order and the management of the commercial relations of the YouBoutique Online Company with its customers are secure, kept confidential and are not subject to any commercial use by third parties. The databases relating to the storage of customer information are not created for the purpose of resale or commercial exploitation by a third party. In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, the buyer has a right to access, rectify and delete data concerning him and to oppose to their treatment. To exercise this right, the buyer can contact contact@youboutiqueonline. com


For all stages of access to the site, consultation, filling in forms, ordering, delivery of items or any other service, the YouBoutique Online Company only has an obligation of means. Accordingly, the responsibility of youboutiqueonline. com cannot be held liable for any inconvenience or damage inherent in the use of the Internet network and totally outside the diligence and precautions taken by youboutiqueonline. com In particular, any disruption in the provision of the service, or any external intrusion or presence of computer virus, cannot engage the responsibility of youboutiqueonline. com Similarly, any fact qualified as force majeure within the meaning of the case law of the Court of Cassation completely exonerates youboutiqueonline. com from any responsibility.


All elements of the YouBoutique Online site are and remain the exclusive intellectual property of YouBoutique Online. Thus, none of the documents from the youboutiqueonline website. com may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Anyone who has a personal website and who wishes to place, for personal use, on his website a simple link directly to the home page of the youboutiqueonline website. com, must request authorization from YouBoutique Online. It will in no way be an implicit affiliation agreement.


All products for sale on the youboutiqueonline site. com benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the buyer to obtain a replacement product if it turns out, after expertise, to be defective or non-compliant. A contribution to the shipping costs will be requested from the customer for the replacement of the defective product. According to article 1386-1 of the Civil Code, only the manufacturer is responsible for product safety. Only the suppliers guarantee that the products presented for sale comply with the description communicated and that they have no hidden defects rendering them unsuitable for their normal use. The only contractual guarantee is that granted by the supplier. YouBoutique Online therefore declines all responsibility in the event of an error in the description of a product, given that the photos and descriptions illustrating the products on sale are only indicative. YouBoutique Online cannot be held liable for any damage resulting from improper use or malfunction. Furthermore, YouBoutique Online's liability cannot exceed the amount of the product ordered. No compensation can be requested apart from those provided for by the Consumer Code. If a problem arises, the buyer first contacts YouBoutique Online in order to obtain an amicable solution.

The use of the youboutiqueonline site. com implies full acceptance of the general conditions of use described below. These terms of use may be modified or supplemented at any time, users of the youboutiqueonline site. com are therefore invited to consult them on a regular basis. This site is normally accessible to users at any time. An interruption due to technical maintenance may however be decided by youboutiqueonline. com, who will then endeavor to communicate to users beforehand the dates and times of the intervention. The youboutiqueonline website. com is updated regularly by YouBoutique Online. In the same way, the legal notices can be modified at any time: they nevertheless impose themselves on the user who is invited to refer to them as often as possible in order to become acquainted with them.

The youboutiqueonline site. com aims to provide information on all of the company's activities. YouBoutique Online strives to provide on the youboutiqueonline site. com as accurate information as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether by itself or by the third party partners who provide it with this information. All the information indicated on the youboutiqueonline site. com are given for information only, and are subject to change. In addition, the information on the youboutiqueonline. com are not exhaustive. They are given subject to modifications having been made since they were put online.

The site uses JavaScript technology. The website cannot be held responsible for material damage related to the use of the site. In addition, the user of the site agrees to access the site using recent equipment, not containing viruses and with an updated latest generation browser.

YouBoutique Online cannot be held liable for any direct or indirect damage caused to the user's equipment when accessing the youboutiqueonline site. com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility. YouBoutique Online cannot also be held liable for consequential damages (such as loss of market or loss of opportunity) resulting from the use of the youboutiqueonline site. com Interactive spaces (possibility to ask questions in the contact space) are available to users. YouBoutique Online reserves the right to delete, without prior notice, any content posted in this space that would violate the applicable law in France, in particular the provisions relating to data protection. If necessary, YouBoutique Online also reserves the right to question the civil and/or criminal liability of the user, in particular in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used ( text, photography, etc.).

In France, personal data is notably protected by law n° 78-87 of January 6, 1978, law n° 2004-801 of August 6, 2004, article L. 226-13 of the Penal Code and the European Directive of October 24, 1995. On the occasion of the use of the site https://youboutiqueonline. com, may be collected: the URL of the links through which the user accessed the youboutiqueonline site. com, the user's access provider, the user's internet protocol (IP) address. In any case, YouBoutique Online only collects personal information relating to the user for the need of certain services offered by the youboutiqueonline site. com, but it may be required to transmit the information collected to business partners. The user provides this information with full knowledge of the facts, in particular when he enters it himself. Buyers may object to the possible disclosure of their details by notifying YouBoutique Online. In addition, in accordance with the provisions of articles 38 and following of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, any user has a right of access, rectification and opposition. to the personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the answer must be sent. The databases are protected by the provisions of the law of July 1, 1998 transposing directive 96/9 of March 11, 1996 relating to the legal protection of databases.

The youboutiqueonline site. com contains a certain number of hypertext links to other sites, set up with the authorization of YouBoutique Online However, YouBoutique Online does not have the possibility of verifying the content of the sites thus visited, and will therefore not assume responsibility for this. Navigation on the youboutiqueonline site. com is likely to cause the installation of cookie(s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance. Refusal to install a cookie may make it impossible to access certain services. The user can however configure his computer to refuse the installation of cookies.

For more information: contact@youboutiqueonline. com